PRIVACY POLICY.

ArborHaus Pty Ltd (ABN: 85610916722) is committed to handling personal
information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth). This policy sets out how we collect, use, store, and disclose information you provide when interacting with our website, configuration tools, or consultation services.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.

INFORMATION WE COLLECT

We collect name, email address, phone number, project location, and any information you choose to share during a consultation. Where you submit our online booking form we also record the date and time of submission and any free-text describing your project.

HOW WE USE YOUR INFORMATION

We use the information you provide solely to respond to enquiries, schedule
consultations, prepare quotes and specifications, and communicate about your
project. We do not sell, rent, or trade personal information to third parties however Your Personal Information may be disclosed in a number of circumstances including the following:

• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.

STORAGE & SECURITY

Personal information is stored in encrypted databases hosted on Australian-region cloud infrastructure. Access is restricted to authorised consultants and engineering staff. We retain consultation records for seven years from the date of last contact, in line with standard professional services practice.

COOKIES & ANALYTICS

Our website uses first-party cookies to remember session state and to anonymously measure aggregate traffic. We do not use third-party advertising trackers. You can disable cookies in your browser without affecting your ability to read content.

YOUR RIGHTS

You can request access to, correction of, or deletion of any personal information we hold about you by emailing admin@arborhaus.au. We will respond within 30 calendar days. In order to protect your Personal Information we may require identification from you before releasing the requested information.

UPDATES TO THIS POLICY

We may update this policy from time to time. The last-updated date at the top of this page reflects the most recent revision. Material changes will be communicated by email to active consultation contacts.

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

If you have any queries or complaints about our Privacy Policy please contact us at: admin@arborhaus.com.au